Question 1

What makes Big Red different from other carpet cleaning companies in Singapore?

Accepted Answer

Big Red is internationally certified by the Carpet and Rug Institute (CRI) and the Institute of Inspection Cleaning and Restoration Certification (IICRC). Big Red’s carpet cleaners are highly trained and have a passion to deliver the best carpet cleaning service in Singapore.

We also have access to sophisticated and state-of-the-art equipment as well as environmentally friendly cleaning solutions to get the dirt and grit out from deep within your carpet. With Big Red, you can rest assured that your carpets will be cleaner and healthier.

Big Red provides professional carpet cleaning service and as your carpet cleaning partner, you get customised cleaning plans and have 24/7 access to our expert advice for any carpet cleaning concerns you may have.

Question 2

What method of cleaning does Big Red use to clean carpets?

Accepted Answer

Big Red always ensures that the method of cleaning used is best suited to your carpet fibers, the unique conditions of your residential, commercial or industrial premises and the health of its occupants.

We offer 3 kinds of carpet cleaning:

Corrective Cleaning – where we extract contaminants and dirt from your carpet as required
Preventive Cleaning – where we extract all contaminants, sanitize and apply our Big Red Shield Protector to your carpet
Restorative Cleaning – where we clean carpets which have not been cleaned for a long time or have recently been flooded or contaminated with hard-to-remove substances

The method Big Red commonly utilizes and recommends is our proprietary hot-water extraction carpet cleaning system. Our hot-water extraction method removes most of the stubborn spots and spills, gently and effectively. This is how it is implemented:

We first use a Pile Lifter which helps to groom the nap of the carpet to allow the cleaning solution to reach deep into the roots of the carpet fibers for a thorough wash.
We then pre-treat and sanitize the carpet fibers using the best cleaning solutions and agents.
We agitate the carpet fibers and dirt with a rotary scrubber.
We use a hot-water extraction system to flush water into your fibers. Its powerful suction extracts all the residual cleaning solutions, contaminants and other dirt from deep within to leave your carpet clean, chemical-free and looking and smelling great.
We then use our quick drying techniques to ensure that you wait for only a short time before enjoying the feel of your carpet under your feet once again.

Question 3

How long does it take for my carpet to dry after a professional carpet cleaning?

Accepted Answer

The time it takes for your carpet to dry is dependent on various factors.

Carpet Fibre Type
Carpet Pile & Density
Temperature in the Room
Humidity Level
Air Flow

The use of air movers and keeping the air-conditioning switched on can accelerate the drying time.

Big Red ensures that up to 95% of all moisture is removed from your carpets once we are done cleaning your carpets. Our carpet cleaners always leave the carpet as dry as possible using modern and efficient machines. Your carpets should be completely dry within 1 to 3 hours (for some thicker weave carpets and thicker designs, drying may take longer).

Question 4

Which areas of Singapore do you serve?

Accepted Answer

We provide carpet cleaning island-wide from our Bedok headquarters, across every part of Singapore, with no out-of-the-way surcharge.

Question 5

Can professional carpet cleaning remove all stains in the carpet?

Accepted Answer

While we can guarantee the removal of spots and recent spills on the carpet, some spots can become permanent stains if not dealt with immediately. In such cases, we cannot guarantee the complete removal of such stains. The content of the spill, the type of carpet fiber, the age of the stain and carpet; are all factors that contribute to the success of the stain removal. Additionally, any prior attempt to remove the stain with over-the-counter chemicals can in fact worsen the stain if not done by a professional and adversely affect the chances of a complete removal. We do have other stain eraser treatments that can help with the more stubborn and permanent stains. Speak to our carpet cleaning experts to find out more.

Question 6

Will vacuuming my carpets regularly be sufficient to keep them clean?

Accepted Answer

Vacuuming is sufficient for day-to-day care only on a short-term basis and only for the surface of your carpets. Dirt, dust, soil and other particles still remain embedded within your carpet. There are some pollutants that are left behind even after you vacuum; flea eggs, bed bugs and pet dander, which may aggravate allergies and asthma if not removed regularly. These can only be successfully removed by professional carpet cleaners who have the proper equipment and expertise to restore your carpets.

Question 7

Are your carpet cleaning products safe?

Accepted Answer

Yes! We use only non-toxic carpet cleaning products that are 100% safe for your carpet fibers and for you (and your pets, too).

Question 8

Do you clean office carpets? Do you offer commercial and industrial carpet cleaning?

Accepted Answer

Big Red is highly experienced in cleaning industrial and commercial premises. We have over 40 years’ experience cleaning carpets in offices, hotels, hospitals, schools, boats, airplanes and factories. Having a clientele panel that extends across multiple industries, Big Red can advise you on which carpet cleaning method and frequency of cleaning would be most suitable for your premise.

Question 9

Do you provide carpet protectors?

Accepted Answer

Yes, we do. Our special Red Shield Carpet Protector is designed to ensure protection from liquid spills. Carpet fibers normally absorb liquid spills almost immediately. The liquid seeps into the carpet and goes deep into the fibers, making it difficult to remove such liquid materials. Acting as a repellent, the Red Shield Carpet Protector will allow liquid spills to momentarily float on the surface of the fibers, giving you enough time to get an absorbent cloth to wipe up the spill before it seeps through and damages the carpet. This protector should be re-applied after each professional carpet cleaning or at the very minimum, once a year for the best results.

Question 10

What to do before my carpet cleaners come?

Accepted Answer

If cleaning for an office, a memo should be sent out to all employees to inform them to remove all breakables from the cleaning areas. All personal items on the carpet should be transferred onto tables or kept away. We only clean all observable carpet, so if you are looking to clean carpets under furniture or large boxes, it is advisable to shift these prior to the carpet cleaning. Any furniture that is movable i.e. on wheels, such as office chairs, does not need to be shifted. Our carpet cleaning team will move them around to reach under the work stations and return the chairs to their original places post cleaning.

Question 11

How often should my carpet be cleaned by professionals?

Accepted Answer

For homes, carpet manufacturers recommend getting a professional cleaning at least every 6 to 12 months. If you have bad allergies, you should call us three to four times a year. We remove the irritants, allergens and contaminants embedded in your carpet, making the air cleaner and fresher. For offices, retail and commercial premises, we would recommend professional carpet cleaning once every 3 to 12 months. For restaurants, we recommend a monthly or quarterly cleaning. For industrial premises, we would recommend a quarterly cleaning. In all cases, the frequency of cleaning will be highly dependent upon how much foot traffic there is, and whether the traffic is heavy and transfers soil onto the carpet frequently.

Question 12

Does cleaning my carpets regularly make them dirtier?

Accepted Answer

This is true only if the carpet cleaning is done incorrectly. It is very important during the carpet cleaning process that the chemicals used to clean are rinsed and extracted thoroughly during the cleaning process. If done incorrectly, the chemical residue will act as a magnet and attract dirt rapidly. When you choose Big Red Carpet Cleaners, you can rest assured that this will not be the case. Our specially formulated carpet cleaning solutions and professional steam extraction processes ensure that all of the chemicals and the dirt are extracted from the deepest part of your carpet fibres, leaving your carpets chemical and dirt free.

Question 13

Why are there ripples in my carpet after a cleaning?

Accepted Answer

This is common especially if the carpet installation is not done correctly. Introduction of moisture into the carpet during the cleaning can cause the ripple or bubble effect. However, as the carpet dries up, this effect will subside and be completely gone once the carpet is dry. If the carpet does not flatten out, please contact one of our Big Red specialists as soon as possible. The carpet may require some stretching to correct the installation.

Question 14

Some spots have reappeared after a carpet cleaning. What should I do?

Accepted Answer

Although a professional carpet cleaning by Big Red will remove most spots and they do not reappear after the cleaning, some areas in the carpet may experience re-soiling. This is where some dirt in the carpet backing may wick to the carpet surface after a cleaning. This is common in carpets which have not been professionally cleaned for a long time.

Question 15

Do you provide any guarantee with the carpet cleaning?

Accepted Answer

While we do not provide guarantees on complete removal of stains in the carpet, Big Red is happy to work with the client to remedy any situation that may arise as a result of the carpet cleaning. This can come in the form of a touch-up of a specific problem carpeted area or the re-cleaning of an entire area if you are not satisfied with the results. Please contact Big Red if you are having any issues with your carpets.

Question 16

Why is your price different from other carpet cleaning companies in Singapore?

Accepted Answer

When searching for a carpet cleaning company in Singapore, it is important to ask the right questions. Are they certified? Do they outsource the work? You have to keep in mind that all Big Red technicians are in-house and we never sub-contract the cleaning. They are properly trained in the CRI & IICRC cleaning techniques and equipment, which allows them to deliver superior results for our clients.

Question 17

Will carpet cleaning remove mold from my carpet?

Accepted Answer

Mold growth in carpets is only possible in the presence of excess moisture and high humidity. This can lead to odor and staining caused by the mold. Sometimes, the mold can damage not only the carpet fibers, but the carpet backing as well. Big Red can help restore such affected rugs, including a provision of an anti-microbial on the carpet to prevent a mold re-occurrence. However, you may want to consider doing an IAQ Testing of your working or living environment if there is mold. It is important to rectify the underlying root cause for the mold growth as well.

Question 18

What is the difference between Carpet ‘Cleaning’ versus Carpet ‘Restoration?’

Accepted Answer

Knowing the difference between the two can improve your carpet care process. The term carpet cleaning is commonly known as standard carpet cleaning, where the works involve using a carpet extraction machine to do steam cleaning extraction. This form of carpet cleaning is a traditional method done for a carpet, which is regularly maintained periodically and best for carpet condition that is not heavily soiled at the time of cleaning. The term carpet restorative cleaning involves a few additional processes such as vacuuming using a pile lifter, respraying of chemicals, mechanical agitation to break down the embedded soil, grease, and dirt, followed by hot water extraction or commonly known as steam cleaning. This method of cleaning usually is beneficial for the carpet, which has not been maintained for a long time or has heavy human footfall traffic.

Carpet Cleaning in Singapore

Professional Carpet Cleaning Service in Singapore

How We Clean Carpets

Types of Carpet Cleaning Methods

Healthier Carpet Cleaning Choice

How it works

Assess

Clean

Dry

Inspect

Optional Carpet Cleaning Services Add-On

Permanent Stain Removal

Carpet Deodorizer

Anti-Microbial Treatment

Carpet Protector

Why Choose Big Red’s Carpet Cleaning Service?

Environmentally Friendly

Powerful Cleaning

Certified Professional

What to expect

Our work in action

Our carpet cleaning system

Frequently asked questions

Experience the Big Red Difference