Rug Cleaning Singapore Services

People also ask

• How do you clean rugs?

• Before cleaning any rug, we always inspect the type of fiber and the construction of the rug. We also test for colour-fastness prior to the rug cleaning. For most rugs, including hand-made and oriental rugs, we clean them the old-fashioned way:

  • Pre-inspection and dye test
  • Deep vacuum using a special vibrating vacuum machine to agitate the dirt
  • Dry soil removal from deep inside the rug fibers and foundation
  • Immerse rug in a special pit designed for oriental rugs with a shampoo with a neutral PH level
  • Rinse rug manually several times until shampoo is completely removed
  • Dry the rug with a delicate air remover
  • Wash the fringes by hand using a biodegradable shampoo (No bleach or strong chemicals)
  • Re-inspection & vacuum before preparation for delivery
• Do you guarantee removal of all spots and stains in the rug?

• While we can guarantee the removal of all spots, we however cannot guarantee removal of some stains which are permanent or have discolored the carpet or rug fibers. It is of utmost importance to take immediate steps in the event a spill, such as red wine or coffee, occurs on your rug. Absorbing most of the spill quickly can help prevent further damage; otherwise there is a high possibility of the spill becoming a permanent stain.

  How a DIY attempt to remove the stain is carried out also determines the success of the stain removal. If harsh or reactive chemicals were used prior to calling Big Red, the stain removal process can be compromised and adversely affect the Big Red Stain Removal Process.

  What we can guarantee is our expertise and the very best available technology to get the best possible results.

• Will your rug cleaning cause the natural dye in my Oriental Rug to run?

• In handmade rugs such as Oriental Rugs, if an unstable dye is used, there is a high tendency for it to run, especially if the cleaning is carried out by unprofessional rug cleaners. However, at Big Red, we always conduct a color-fastness dye test prior to cleaning.

  During our inspection, if any instability in the dye is identified, the client is immediately notified before we proceed with the cleaning. If you have experienced any color run in your rugs, you can contact one of our rug cleaning specialists.

• How long does a rug cleaning take in Singapore?

• Typically, Big Red takes between 7 to 14 working days to return the rug to you upon collection. In addition to using air movers, we also rely on natural drying under the sun for some rugs. As such, the duration of the rug cleaning depends on the weather in Singapore as well. Our clients are informed if their rugs require more treatment and a longer time as a result.

• Will you be able to remove smell and stain caused by my pet’s urine?

• This is a common question among clients with pets at home. Urine smell and stains caused by your pet’s urine on your rugs can certainly be cleaned but the treatment involved may require a longer time. The longer you wait before engaging Big Red, the more difficult it is to remove the smell and stains completely. During our cleaning process, we help to neutralize the smell as well as disinfect the rug.

• How do I check the size and fiber type of my rug for cleaning?

• The best way to establish these details is to refer to the manufacturer’s label on the rug backing. Rugs do come in some standard sizes, such as 4ft by 6ft, 5ft by 7ft, 6ft by 9ft, 7ft by 10ft etc., but the material of the fiber can vary.

  Providing this information to your rug cleaner is important to determine the cleaning method and eventual cost of cleaning.

• How does baking soda help to remove stains on my rug?

• When you have a stain on your rug, it is very natural to look for remedy suggestions on the internet. While the use of baking soda and vinegar is commonly recommended, improper application on the stain can cause further damage to your rug. It is advisable to only absorb the access spill using a clean cloth and contact Big Red to get the stain professionally removed.

• Do you clean viscose rugs?

• Viscose, also known as rayon or bamboo silk, has become an increasingly popular fiber to replace 100% pure silk in rugs. However, viscose rugs tend to deteriorate in appearance after a professional rug cleaning if the cleaners are not aware of its characteristics. Any contact with moisture can cause these viscose fibers to shed, yellow and/or stiffen.

  Big Red has a specially formulated cleaning technique that allows us to properly clean such rugs without causing damage. Contact us today should you need your viscose rugs cleaned.

• Does Big Red provide same day pick up service?

• Yes, we do provide same day pick up service, subject to availability. If the order is received late in the day, the pick-up will be arranged for the following day.